Change Incoming and Outgoing servers in iOS Mail

Follow these steps to point the Mail app on your iPhone or iPad at your new mail server. Incoming settings are on the account screen; outgoing (SMTP) is behind the "SMTP" row.

Settings you'll need

Use these with the mailbox address and password you were given. Wherever you see mail.example.com, use the exact server name we provided.

Your username is your full email address. On iPhone the outgoing username and password can look "Optional" — they are required, so fill them in.

Incoming server — receiving mail

1. Open Settings and go to Mail Accounts (see the path above for your iOS version).
2. Tap your account, then tap the email row to open the account details.
3. Under Incoming Mail Server, set Host Name to mail.example.com.
   • Replace mail.example.com with your own domain — the exact server name we provided.
4. Enter your User Name and Password.
5. For the incoming port, tap Advanced.
6. Set Server Port to 993 for IMAP (or 995 for POP3).
7. Turn Use SSL on.

Outgoing server (SMTP) — sending mail

1. On the account screen, under Outgoing Mail Server, tap SMTP.
2. Tap the Primary Server (it may still show the old hostname).
3. Set Host Name to mail.example.com.
   • Replace mail.example.com with your own domain — the exact server name we provided.
4. Set Server Port to 465. (If sending is blocked, use port 587 with STARTTLS.)
5. Turn Use SSL on.
6. Confirm User Name and Password.
7. Tap Done, then Done again — your device verifies the connection and saves.

If it isn't working

• Mail arrives but won't send: in SMTP › Primary Server, make sure the username and password are filled in (even though marked "Optional"), Use SSL is on, and the port is 465 (or 587).
• Password keeps prompting: confirm the username is your full email address and re-enter the mailbox password (the one you use for webmail).
• Verification hangs: a weak or captive Wi-Fi connection can stall verification — try again on a stable network.

Still stuck?  Open a ticket with a screenshot of the error and we'll sort it out.