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If you can not send mail from your regular mail client (outlook, Mail, thunderbird, etc), your ISP (comcast, att, BT, etc) may be blocking port 25 for mail sending (SMTP) unless it goes to their server or major mail servers (gmail, yahoo, hotmail,…
The following plugins are recommended for Wordpress: Wordfence - https://wordpress.org/plugins/wordfence/ Firewall for Wordpress, blocks excessive hits, brute force attacks on login pages, and other features. W3 Total Cache -…
To select a version of PHP within the Plesk control panel, please do the following: Login in to Plesk Go to PHP Settings under the domain's settings area Select the version you want in the "PHP Version" popup menu Submit the changes and wait about…
To update your credit card information on file for automatic invoice payments, please do the following: Login to your client area -- https://clients.cooini.com/ Go to the Billing menu -> Manage Credit Card Enter the new card info via the "Enter new…
Login to the spamexperts interface -- this is done either via the control panel, the client area, or directly depending on your service with us Go to Incoming Protection Settings -> Sender Block list Click "Add sender" Enter the address in the…