To update your credit card information on file for automatic invoice payments, please do the following: Login to your client area -- https://clients.cooini.com/ Go to the Billing menu -> Manage Credit Card Enter the new card info via the "Enter new…
Two factor authentication helps to secure your account in the event that your password is compromised in some way. It does this by requiring something you know, your password, and something that is randomly generated and impossible to guess. Each…
We are sorry to see you go and understand that not all relationships work out. Sometimes we can correct the reason that you are canceling for and so would appreciate you contacting us before canceling. If you do decide to cancel, please do the…
Domains can not be cancelled in the sense that a hosting account is. The reason is, unless there is an action by the registry, a domain is valid until it expires . As such, turning off any auto-renew options for the domain and not renewing it will…
When and What Fees Do I Pay? In your hosting system you can be charged plan fees for account services provided with your hosting plan and fees for custom jobs. Plan fees, except for domain registration fee are charged for resources acquired beyond…
Before transferring a domain away from us, you need the EPP code and unlocking of the domain's registrar lock. Please do the following to complete those: Login to the client area - https://clients.cooini.com Go to Domains --> My Domains Find the…
If your site is showing a generic message that says "Maintenance, please check back" or something similar, your account may be suspended. Please see http://u2-web.com/knowledgebase/23/My-Account-is-suspended.html for more information.
Most of our services renew automatically and having a credit card on file helps in this process as you do not have to login to pay the invoice. However, having a card on file or not is your decision and so you can remove the card from our system…
Usually you will want one payment method for all services with us. It is possible to change or mix payment methods. To do this, however, you will have to contact billing so that we can adjust your services and domains to the method that you would…
If you like to use PayPal and want to pay for your invoices automatically like a credit card, then using the PayPal - Auto Payments payment method is the best of both worlds. To use this method: View an Invoice and select "PayPal - Auto Payment" in…
